Frequently asked questions

How long does it take to get to Bright?

Melbourne 3.15 hours from the city

Melbourne Airport 3.15 hrs

Albury Airport 1.15 hrs

Albury/Wodonga 1.15 hrs

Sydney 8 hrs

Canberra 5.5 hrs

Geelong 3.45 hrs

What are check-in and check-out times?

check in is from 3pm (let us know if you would like an earlier check in if it becomes available)
check out before 10.30am for bookings of 1-4 nights

check-out before 10am for bookings of 5 nights or more

Check out before 10am in one cottage if two or more cottages booked

 

Are you near the ski fields?

We are near Mt Hotham (approximately 50 minutes without chains), Falls Creek (1 hr 10 minutes without chains) and Mt Buffalo (45 mins without chains). You can stay more cheaply in Bright and get a bus or a tour company to take you to the ski fields or drive yourself. Chains need to be carried to all mountains and fitted when sign posts direct you to. Cross-country ski tours can also be organised. All equipment can be hired from our many ski shops in Bright or Porepunkah. For snow hire prices and links, snow information and bus timetables please look under activities and tours.

Can one couple book any cottage?

Yes 
 

How many guests can stay in each cottage?

6 guests plus one child under 2 in a porta cot per cottage.
 

• abalina 1-on-rotary sleeps 6 (2 queen beds and 2 king single beds)

• abalina on-cobden sleeps 6 (1 king bed, and 1 queen bed and 2 king single beds)

• abalina 1-on-cherry sleeps 4 ( 2 king beds)

• abalina 2-on-cherry sleeps 6 (1 king bed, and 1 queen bed and 2 king singles)

• abalina 3-on-cherry sleeps 6 (1 king bed, and 1 queen bed and 2 king singles)

 

 Porta cot, high chair and baby bath provided free of charge in abalina 1 and 2-on-rotary family cottages. Guests need to bring a pillow, sheets and a quilt for the porta cot while the hosts will provide the towelling.
 

Do you provide porta cots and high chairs?

Yes (see comment above also)
 

Do you take pets?

Unfortunately we have a 'NO PETS' policy. We do have a house that allows pets, Bright Holiday Homestead.

 

Do you accept children?

Yes in all cottages. Infant and  children's rates are from $30pn. All children are well catered for with cots, high chairs, baby bath, plastic plates and cups, DVDs (from 6 months of age), reading books for younger children and sunny enclosed courtyards.
 

 

What are extra guests charged?

Off-peak: In all cottages, after the first 2 guests, additional adults are charged from $50pn and additional children and infants are charged at $30pn. 

 

How far are the cottages to town?

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Our new cherry cottages are a 2 minute walk into town along beautiful Delany avenue.

It is approximately 650 metres from the Rotary Drive cottages to town (along beautiful Cobden St). The footpath is wide and level, which makes it easy for walking and suitable for scooters and strollers. It will take about 7 minutes to walk to the top of town where the cafes, bakery, shops and restaurants start. As there is a very limited taxi service in Bright, you can safely walk to and from our many restaurants after drinking our great cool-climate wines. Also, during busy periods, it is very difficult to get a park in the CBD area. It is about 500m to town from the abalina -on-cobden which backs onto abalina 2-on-rotary. 
 

What payment methods do you take ?

The deposit payment is by credit card, Visa Card, Mastercard. We do not accept American Express, Diners Cards or cheques . There is no surcharge on credit card transactions. Balance payment can also be via internet transfer or direct deposits.
 

What is the weather like in Bright?

We have rain each month, and this keeps the town fresh and green, and the rivers and creeks flowing. Unlike Melbourne, we rarely experience strong winds as we are surrounded by mountains, so, in winter, we don’t really have a chill factor. As the usual summer temperature at night is only 11 degrees it pays to bring a jumper. Winter is one of our favourite seasons (and we are former Queenslanders) as we don’t have biting winds and the days are beautifully sunny, and lovely for walking. Gloves are needed in winter however for those who like to get out and about early, and for the odd very cold day. From autumn to spring, as the days are sunny and the shops heated, it is best to dress in layers.

 

 

Is there a reception at this Bright accommodation to collect our keys?

No we are not on site but only a 2 minute drive from the cottages.. We will advise you where to collect the keys in your confirmation email for a self-check-in. 
 

How are we to leave the cottages on departure?

On departure please leave all used towelling and robes on the ensuite or bathroom floor. The dishwasher should be stacked and turned on, air conditioning and panel heaters turned off, windows closed and keys left where you first found them,. The cottages should be left in a tidy condition with all items returned to their original position. Last minute cups etc. can be left for your host to wash up. You do not need to strip the beds or vaccuum the floors.

 

Do you supply tea and coffee?

Yes - very generous provisions. This includes milk, sugar,  plunger coffee, instant and decaffeinated coffee and several varieties of tea (English breakfast, Liptons Yellow Label, and green tea). 

 

What kitchen facilities are there?

There is a full kitchen with pantry, oven, microwave and dishwasher. There are fry pans, a set of saucepans, a stick mixer, a toaster, an electric kettle, a rice cooker, mixing bowls, a pizza plate and server, pasta serving bowls and plates, salad bowl and tongs, sald spinner, microwave bowls, cheese knife, baking dishes, lemon squeezer, utensils, serving and nibble plates, spices, salt and pepper grinders (cracked pepper and salt crystals) lite salt, cooking oil (spray) tomato sauce, plain flour and corn flour. There may also be other provisions left behind by previous guests. An electric kettle is in the courtyard with BBQ tongs etc. For those who like their wine there are good quality red and white wine glasses and tall beer glasses as well as ones that fit more easily in the dishwasher.. There is a champagne opener, champagne bucket and cork stopper as well.

 

What happens if we have to cancel our booking?

CANCELLATION POLICY

Cancelled off-peak bookings (one cottage):

• Over 14 days in advance of arrival, full refund of deposit less a $50 administration fee

• From 7 to 14 days in advance of arrival, transfer to another off-peak date suitable to both the host and guest within 12 months of the cancellation date with an additional payment for any shortfall for the new period (provided your booking has been fully paid)

• Under 7 days in advance of arrival we will attempt to rebook the period and you will be given a refund less any shortfall and less a $50 administration fee per cottage booked (provided your booking has been fully paid)

 

Cancelled mid-peak, peak, multiple cottages, special event periods and one night bookings: 

• Over 30 days in advance of arrival, full refund of deposit less a $50 administration fee per cottage

• Under 30 days in advance of arrival, we will attempt to rebook the period and you will be given a refund less any shortfall and less a $50 administration fee per cottage booked (provided your booking has been fully paid).

• COVID LOCKDOWNS

     If a snap lockdown is announced affecting your booking we are happy to provide a open ended voucher for the full amount paid less a $50 cancellation/admin fee.

Do you have the Internet connected?

Yes in our cherry cottages only.

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What if we need new towels?

A bath sheet, hand towel and washer and a spare standard towel are provided for each adult guest and 2 standard towels, a hand towel and two face washers per child. These and sheets will be replenished every 7 days (due to reduced weekly rates, any cleaning or changing of sheets will be at an additional charge). Should you require additional towels, please phone Bernadette on 0400 477 269 and these will be delivered to you. We are only 2 minute drive away from the cottages.
 

What if we break something

There is a flat $5 charge for crockery and glassware breakages. Other items need to be discussed with the host.

 

What if we spill something on the carpets?

There is carpet power above the stove. Please phone us if other prompt action is needed.